TERMS & CONDITIONS
Pricing
All prices are NET and do not include shipping. Regular ground transportation only dock to dock – via carrier of One Source’s sole discretion will be added to pricing. Any additional transportation charges such as, but not limited to, non-standard routing, authorized split shipments, re-consignment, re-delivery, or storage will be the sole responsibility of the customer. Alaska, Hawaii and Puerto Rico prices include shipping to port of embarkation. Additional fees and taxes will be quoted for each specific order.
Crating Fee
Any finished goods requiring crating to protect for damage will incur a $250 net fee per crate.
Installation And Assembly
Installation and assembly is NOT included in Pricing.
Special Shipping Requests
Any special requests such as “Inside Delivery” or "White Glove" will incur additional shipping charges. Please call your project manager for a quotation. Any special requests made by the customer directly to the carrier will be the sole responsibility of the customer.
Routing
One Source reserves the right to use the carrier of its choice at their sole discretion.
Customer Designated Freight Carriers
For customers designating their own freight carrier, freight charges shall be collect or third party billing. An additional charge may be required for packing and loading. All freight will be subject to the actual freight class. OSR will not be responsible for any billing disputes with shipments FOB Factory. Additionally, any damages or short shipments will be the sole responsibility of the customer with shipments FOB Factory.
INTERNATIONAL SHIPMENTS
Please contact OSRH for quotation (888) 772-4788.
Cancellations and Changes:
Cancellations or changes will not be accepted once a purchase order has been acknowledged without express written approval from One Source. Requests for order cancellation or change must be received in writing. If cancellation is approved, a minimum processing fee of 25% of the original purchase amount will be assessed. All non- standard orders for special construction or special finish cannot be cancelled once production has started or materials have been ordered.
Terms of Sale
All prices herein are list prices, freight excluded, F.O.B. origin to the 48 contiguous states. Orders to Alaska, Hawaii and Puerto Rico are shipped to port of embarkation.
Illustrations, specifications, and prices are based on the latest information at the time of publication. The right is reserved to make changes at any time without notice regarding pricing, finishes, materials, specifications, and models, and to discontinue models and finishes.
One Source is not responsible for omissions or errors in typography or photography.
All orders are subject to acceptance by One Source. The purchaser is responsible to submit complete orders. Incomplete or incorrect orders will be processed upon reception of the complete information and normal production lead-time will be applied from the date that the complete information is received.
Payment terms: A 50% deposit prior to order processing with balance paid 2 weeks prior to shipping applies to all orders for customers who have not established open account terms with One Source.
One Source does not allow any unearned discounts. All unearned discounts will be charged back to the customer. Interest will be collected at the legal maximum rate on all past due accounts.
One Source does not allow C.O.D. shipments. Credit card payments are subject to 3% processing fee.
Quotes
All OSR price quotations are estimates only. Applicable shipping, taxes and other charges may not be included. A quote may be withdrawn at any time. In the event of errors or omissions, the offer will be void and will be corrected upon request. All quotes for custom-manufactured items subject to change pending sign-off on final design drawings. All clerical errors are subject to correction. Customer acceptance of an OSR Quote should be made by issuing a Purchase Order or signing the applicable quote and returning it to project management.
New Accounts
Please contact OSR for your area representative or visit our website, www.OSRHospitality.com.
Order Processing
Purchase Orders/quote acceptance must be received in writing. This includes orders sent via U.S. Postal Service, fax and e-mail. All orders received via e-mail must contain either a digital signature or a signed purchase order in PDF format. Duplicate purchase orders not marked “CONFIRMATION” are the sole responsibility of the customer. Purchase Orders must be complete and pricing correct.
Sales Order Acknowledgement
Important: All orders are manufactured and invoiced according to the Sales Order Acknowledgement. Please review your acknowledgement and immediately report any discrepancies to OSR. Modifications to acknowledged orders are not allowed without express written authorization. The details appearing on this acknowledgment will describe the items to be shipped to the purchaser and the ready to ship date (not the actual shipping date). It is the purchaser’s responsibility to verify that the acknowledgment information is correct. If not, the purchaser must notify OSRH within 48 hours in writing. Failure to provide corrections within 48 hours could be subject to extra charges (see Cancellations and Changes).
Modifications
Modifications to our standard items are available. Call project manager for assistance and pricing. Engineering charges will be quoted on the initial purchase, if applicable.
GENERAL TERMS & CONDITIONS
Taxes
Applicable sales and other taxes will be charged separately unless the proper exemption certificate for such taxes is supplied.
Storage Of Goods
If requested, OSR will endeavor to store merchandise for the purchaser. For rates, please contact our Customer Service department.
Repairs
OSR will not allow charges for repairs and deductions for repair costs without prior written authorization.
Customer Service will provide the necessary authorization forms and instructions for repairs.
Returns
Returns will not be accepted without prior written authorization by OSR. OSR Customer Service will provide the necessary return authorization forms and Bills of Lading. Returns that are unauthorized and not accompanied by the required documentation and Bills of Lading will be refused. The decision to allow product to be returned is at OSR's sole discretion.
A restocking charge of 25% of the original purchase amount will incur on standard items authorized for return provided all goods are in perfect condition. All freight charges incurred in the return will be the sole responsibility of the customer.
TERMS & CONDITIONS
Pricing
All prices are NET and do not include shipping. Regular ground transportation only dock to dock – via carrier of One Source’s sole discretion will be added to pricing. Any additional transportation charges such as, but not limited to, non-standard routing, authorized split shipments, re-consignment, re-delivery, or storage will be the sole responsibility of the customer. Alaska, Hawaii and Puerto Rico prices include shipping to port of embarkation. Additional fees and taxes will be quoted for each specific order.
Crating Fee
Any finished goods requiring crating to protect for damage will incur a $250 net fee per crate.
Installation And Assembly
Installation and assembly is NOT included in Pricing.
Special Shipping Requests
Any special requests such as “Inside Delivery” or "White Glove" will incur additional shipping charges. Please call your project manager for a quotation. Any special requests made by the customer directly to the carrier will be the sole responsibility of the customer.
Routing
One Source reserves the right to use the carrier of its choice at their sole discretion.
Customer Designated Freight Carriers
For customers designating their own freight carrier, freight charges shall be collect or third party billing. An additional charge may be required for packing and loading. All freight will be subject to the actual freight class. OSR will not be responsible for any billing disputes with shipments FOB Factory. Additionally, any damages or short shipments will be the sole responsibility of the customer with shipments FOB Factory.
INTERNATIONAL SHIPMENTS
Please contact OSRH for quotation (888) 772-4788.
Cancellations and Changes:
Cancellations or changes will not be accepted once a purchase order has been acknowledged without express written approval from One Source. Requests for order cancellation or change must be received in writing. If cancellation is approved, a minimum processing fee of 25% of the original purchase amount will be assessed. All non- standard orders for special construction or special finish cannot be cancelled once production has started or materials have been ordered.
Terms of Sale
All prices herein are list prices, freight excluded, F.O.B. origin to the 48 contiguous states. Orders to Alaska, Hawaii and Puerto Rico are shipped to port of embarkation.
Illustrations, specifications, and prices are based on the latest information at the time of publication. The right is reserved to make changes at any time without notice regarding pricing, finishes, materials, specifications, and models, and to discontinue models and finishes.
One Source is not responsible for omissions or errors in typography or photography.
All orders are subject to acceptance by One Source. The purchaser is responsible to submit complete orders. Incomplete or incorrect orders will be processed upon reception of the complete information and normal production lead-time will be applied from the date that the complete information is received.
Payment terms: A 50% deposit prior to order processing with balance paid 2 weeks prior to shipping applies to all orders for customers who have not established open account terms with One Source.
One Source does not allow any unearned discounts. All unearned discounts will be charged back to the customer. Interest will be collected at the legal maximum rate on all past due accounts.
One Source does not allow C.O.D. shipments. Credit card payments are subject to 3% processing fee.
Quotes
All OSR price quotations are estimates only. Applicable shipping, taxes and other charges may not be included. A quote may be withdrawn at any time. In the event of errors or omissions, the offer will be void and will be corrected upon request. All quotes for custom-manufactured items subject to change pending sign-off on final design drawings. All clerical errors are subject to correction. Customer acceptance of an OSR Quote should be made by issuing a Purchase Order or signing the applicable quote and returning it to project management.
New Accounts
Please contact OSR for your area representative or visit our website, www.OSRHospitality.com.
Order Processing
Purchase Orders/quote acceptance must be received in writing. This includes orders sent via U.S. Postal Service, fax and e-mail. All orders received via e-mail must contain either a digital signature or a signed purchase order in PDF format. Duplicate purchase orders not marked “CONFIRMATION” are the sole responsibility of the customer. Purchase Orders must be complete and pricing correct.
Sales Order Acknowledgement
Important: All orders are manufactured and invoiced according to the Sales Order Acknowledgement. Please review your acknowledgement and immediately report any discrepancies to OSR. Modifications to acknowledged orders are not allowed without express written authorization. The details appearing on this acknowledgment will describe the items to be shipped to the purchaser and the ready to ship date (not the actual shipping date). It is the purchaser’s responsibility to verify that the acknowledgment information is correct. If not, the purchaser must notify OSRH within 48 hours in writing. Failure to provide corrections within 48 hours could be subject to extra charges (see Cancellations and Changes).
Modifications
Modifications to our standard items are available. Call project manager for assistance and pricing. Engineering charges will be quoted on the initial purchase, if applicable.
GENERAL TERMS & CONDITIONS
Taxes
Applicable sales and other taxes will be charged separately unless the proper exemption certificate for such taxes is supplied.
Storage Of Goods
If requested, OSR will endeavor to store merchandise for the purchaser. For rates, please contact our Customer Service department.
Repairs
OSR will not allow charges for repairs and deductions for repair costs without prior written authorization.
Customer Service will provide the necessary authorization forms and instructions for repairs.
Returns
Returns will not be accepted without prior written authorization by OSR. OSR Customer Service will provide the necessary return authorization forms and Bills of Lading. Returns that are unauthorized and not accompanied by the required documentation and Bills of Lading will be refused. The decision to allow product to be returned is at OSR's sole discretion.
A restocking charge of 25% of the original purchase amount will incur on standard items authorized for return provided all goods are in perfect condition. All freight charges incurred in the return will be the sole responsibility of the customer.
WARRANTY
CONDITIONAL LIFETIME WARRANTY
(subject to exceptions below)
One Source warrants its manufactured products are free of defects in design, material and workmanship for as long as the original purchaser owns them. If written notice of the defect is given to One Source within the applicable warranty period, One Source will repair or replace with comparable product, at One Sourc's choice, without charge to the original purchaser, which fails under normal use as a result of such defect.
Exceptions
The following are exceptions from the lifetime warranty:
-
One Year Warranty: Millwork, Laminate self-edges, Veneer Tops, Soft Molded Edge Tops, Rainbow Tops,
Quarry Resin Tops, Indoor Hospitality Chairs & Bases, Outdoor Tables & Bases.
-
Five Year Warranty: Booths
-
Items not manufactured by One Source are covered by the Manufacturer Warranty, including: Chairs,
Adjustable Height Pedestals, electrification, network accessories, laminate and solid surface material.
-
Exclusions From Warranty:
o Normal wear and tear
o Customer’s own material (COM)
o Any product that has been abused, altered or subjected to any use other than that which was
originally intended
o Outdoor cushions
o Any product cleaned with a solvent-based cleaner
o Products that were not installed, used, or maintained in accordance with product instructions and
warnings
o Matching of color, grain and texture of wood due to natural variations, which cannot be controlled
At One Source's sole discretion, we will repair or replace any item determined by One Source to be defective as a result of manufacturing defects. In no event shall liability under this warranty exceed the current depreciated price of the defective product.
ONE SOURCE'S LIMITED WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY SPECIFICALLY DISCLAIMED. ONE SOURCE WILL NOT BE RESPONSIBLE FOR CONSEQUENTIAL OR PUNITIVE DAMAGES. ONE SOURCE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OF ANY ITEM OR ANY PART THEREOF.
Labor
Labor reimbursement for repairs, replacements or storage due to warranty issues is not covered by One Source's warranty plan. Invoices for labor charges on warranty items will not be honored unless approved in advance by VP of Sales. If approved, labor is limited to the following maximum amounts: $30 per hour. Any approved labor will be issued as a credit on account.
Non-Obsolescence Statement
One Source is committed to providing customers with products of comparable aesthetics and function for the life of the warranty period. Despite an effort to maintain full availability of our products, components or materials may become discontinued by our suppliers or by our continuing commitment to produce outstanding quality products. This includes, but is not limited to, finishes, accessories, laminates, and other functional components. Products qualifying for replacement under warranty will be replaced with products of most similar function or aesthetics in the event the identical product is no longer available, at the sole discretion of One Source. In no instance will One Source replace items not qualifying for warranty replacement due to not matching a warranty replacement item.
Legal Disclaimer
This warranty is the Customer’s sole remedy for product defect. This warranty does not cover damage by a carrier in transit. One Source makes no warranties, including the implied warranties of merchantability or fitness for a particular purpose, other than the expressed warranties contained herein. There are no other warranties express or implied. One Source shall not be liable for consequential or incidental damages arising from any product defect.
CHAIR WARRANTY
LIMITED WARRANTY AND EXCLUSIVE REMEDY:
One Source Retail & Hospitality warrants that during a period of:
-
five (5) years, for indoor wood chairs and barstools;
-
two (2) years, for outdoor chairs, barstools, and sofas (excluding cushions; and pavilions, cabanas and components thereof);
-
one (1) year, for indoor and outdoor tables, table tops, and bases; and
-
one (1) year, for cushions (excluding fabric covered by the manufacturer's warranty) from the date of shipment, such goods shall be free from structural defects under normal use and service.
If, during such specified period, such goods shall fail to perform in accordance with One Source Retail & Hospitality’s specifications, One Source Retail & Hospitality shall, at its expense and option, repair or replace such defective goods; provided, however, that One Source Retail & Hospitality shall not be responsible for any removal, installation, or reinstallation costs; and provided further, however, that if any such remedy shall fail of its essential purpose, One Source Retail & Hospitality’s maximum and sole liability arising from or related to the Contract, or from any attempts to repair or replace such defective goods, shall be limited to payment of the purchase price, or the allocable portion of the purchase price which relates to the defective goods furnished under the Contract. THE FOREGOING WARRANTY AND REMEDY SHALL BE CUSTOMER'S SOLE AND EXCLUSIVE WARRANTY AND REMEDY UNDER ANY AND ALL CIRCUMSTANCES. The foregoing warranty shall be void if any of the following shall occur: (1) Customer's improper storage, transportation, installation, repair, or use of the goods; (2) unauthorized modification or misuse of the goods; (3) negligent use of cushions, such as ripping off the seat, cutting with a knife, or similar actions; (4) damage resulting from lack of care or maintenance; (5) Customer's failure to pay the invoice in full under the terms of the Contract; (6) Customer's return of any goods without an official return authorization number; or (7) Customer's violation of these Terms and Conditions or any other provisions of the Contract. Upholstery and other materials not manufactured by One Source Retail & Hospitality are covered solely by the manufacturer's warranty, if any.
DISCLAIMER OF ALL OTHER WARRANTIES: One Source Retail & Hospitality makes no warranty other than the limited warranty described or provided above. THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED. In no event shall One Source Retail & Hospitality be liable for, and Customer shall indemnify and hold One Source Retail & Hospitality harmless from: (1) any and all damages, direct, indirect, general, special, incidental, or consequential, WHETHER RESULTING FROM ONE SOURCE RETAIL & HOSPITALITY’S NEGLIGENCE OR OTHERWISE, arising out of, in connection with, or resulting from the goods sold hereunder, and (2) any and all claims, actions, suits, and proceedings which may be instituted in respect to the foregoing including, without limitation, those made by subsequent owners and users of the goods.
CARE & MAINTENANCE
Laminate Surfaces, T-Mold and PVC Edges
Clean with a mild soap solution and rinse with clean water. Wipe the entire surface, moving with the pattern; follow this by wiping with a clean, dry soft cloth.
Wood Edges and Veneer Surfaces
Clean all surfaces frequently with a soft cloth dampened with water. Move the cloth in the direction of the grain.
Continue wiping until the wood surface is dry.
Use a soft cloth to immediately remove any liquids that come in contact with wood surfaces. Always blot to absorb spilled liquid, and lift objects to move. To prevent scratching never pull or “scoot” items across the finished surface.
To ensure a lasting finish and protect your furniture from surface damage caused by sharp objects and pens; place a protective pad or glass top on the surface. If using protective glass, place spacer pads under each corner to allow the wood surface to “breath”.
Avoid exposure of furniture to extreme heat or cold, wide humidity variances, and strong sunlight. Do not use or expose furniture to harsh solvents (cleaners with high concentrations of ammonia, etc.). Cleaners of this type will cause the finish to deteriorate.
PowderCoat Surfaces
Clean surface with a mild soap solution. Rinse with a soft cloth dampened with clean water.
Maintenance of Mechanical Parts
For “flip”, “folding” and “nesting” tables (the base mechanisms), periodically clean lint and or debris from the moving parts. Do not apply lubricant. Mechanisms have been designed and tested not to require lubricant under normal conditions.
Soft Molded Urethane Edges
Clean edge with self-cleaning wax. For light stains use household cleaner and rinse off with damp cloth. For tough stains apply a damp paste of baking soda. Let stand for a minute and wipe clean. To disinfect, wipe with a diluted bleach solution and rinse off with damp cloth.
Rainbow Resin Edge
Cleaning – dampen a soft cloth with a mild soap and water solution and gently cleanse.
To restore the luster to the edge, a light application of a high-grade furniture wax is recommended.
Precaution. Do not freeze. Do not use abrasive pads; avoid placing hot objects or cigarettes directly on the edge, as damage may occur.
Solid Surface
Solid Surface will maintain its “like new” appearance for years, if the following guidelines are observed:
Heat – (Caution) – Tabletop may be damaged by placing hot pans from the oven or cook top directly on the table.
Cleaning – Use soap and water; apply with sponge, and towel dry to eliminate water spots.
To Renew Surface – Go over entire surface with a non-abrasive cleaner and a white Scotch-Brite TM pad. Wash with soap and water, and towel dry, to eliminate water spots.
Cuts and Scratches – To remove cuts and scratches, sand with a block using a 220 or 240 grit sand paper until the cuts are gone.
Chemicals – Solid Surface is very resistant to most household cleaners, but should be protected from industrial cleaners, such as paint removers, paint brush cleaners, metal cleaners, oven cleaners, acetones, nail polish removers, and acid drain cleaners.